Return Policy

Returns are accepted for a full refund if returned within 15 days from the delivery date. Returns received after 15 days and within 30 days will be returned for store credit. After 30 days purchases are final sale and cannot be returned or exchanged. 

To be eligible for a return, items must be in original condition: unworn, unaltered, unwashed, with tags attached. Items that show signs of wear, makeup marks, or stains will not be accepted for return.

Sale items are final sale and cannot be returned or exchanged. 

 

Buyers are responsible for return shipping charges and the original shipping costs are not refundable. We do not provide return labels.

thread & butter is not responsible for delays caused by carrier, stolen or damaged packages. Route Shipping Insurance is an affordable insurance option offered at checkout.

 

 

Ship return items to:

 

thread & butter

ATTN Returns Department

 

1877 S 200 E Apt #9

Salt Lake City, Utah 84115